AF Home · Policy
Shop with confidence.
Our return and refund policy is straightforward — 7-day returns, fast refunds, and a dedicated support team.
7 Days
Return Window
7 – 10 Days
Refund Processing
Overview
At AF Home, we are committed to providing high-quality products and exceptional service. We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are accepted.
Return Eligibility
To be eligible for a return, the following conditions must be met:
Timeframe
7 days from purchase
Condition
Unused, original packaging, tags intact
Proof
Receipt or proof of purchase required
Return Process
Contact Us
Email info@afhome.biz or call 02-840 0290 to request a Return Merchandise Authorization (RMA) number. Provide your order number and reason for return.
Pack the Item
Securely package the item(s) with all original packaging, accessories, and documentation included.
Ship It Back
Ship to the address provided by our team. Return shipping costs are your responsibility unless the item is defective or incorrect.
Refund Process
Inspection
Upon receiving your returned item, we inspect it to ensure it meets our return criteria.
Refund Approval
If approved, your refund is processed within 7 to 10 business days to the original payment method.
Notification
You will receive an email confirming the status of your refund.
Exchanges
If you wish to exchange an item for a different size, color, or model, contact our customer service team. Exchanges are subject to availability, and you may need to return the original item before the new one is shipped.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personal care items (cosmetics, hygiene products)
- Items marked as final sale
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of receipt. We will provide instructions for returning the item and cover the return shipping costs for defective items.
Need help with a return?
Our team is ready to assist you anytime.
Thank you for choosing AF Home. We appreciate your business and are committed to your satisfaction.